Technical Support

A friendly and dedicated technical support team to aid your emergency lighting project.

Looking for exceptional technical support for your emergency lighting project? At ELP, we are acutely aware that there is so much more than meets the eye when it comes to specifying and provisioning emergency lighting. We are dedicated to providing the highest level of support to anyone carrying out an emergency lighting project or installation.

With only qualified, trained and experienced staff allowed to provide front line support, you can be confident that the advice you receive will be of the highest calibre.

Benefit from:

  • Expert advice from a highly trained support team
  • Strict adherence to stringent international standards
  • Exceptional customer service
  • In-house testing [link to testing page] and conversion [link to conversions page] services

What support can we provide?

Our technical support team is here to help at any stage of a project, whether you are at the initial stages of specifying a job or are going through final commissioning.  We can supply technical advice for any issue, and often provide our customers with:

Product specification support

With our specialist knowledge, we work to help our customers select the right emergency lighting solutions for their project, ensuring continued compliance with mandatory safety regulations and legal obligations. 

Product and component support

Having an issue with a specific product or component? Our technical support team can advise on the issue, referring you to our in-house testing and conversion teams as required.

Maintenance support

We are able to provide a wide range of spare parts for the serviceable items in our products, including batteries, emergency modules and LED drivers common to our product set.

Adherence to standards is essential

At the forefront of our technical support is adherence to the strict international standards which govern the installation and functionality of emergency lighting products.

Our strong emphasis on compliance, combined with our vast commercial experience of supplying high-quality emergency lighting products to the market, means our customers can always rely on the advice they receive from our technical support personnel.

Want to chat to our friendly technical support team?

Have a question about a product or specification? Drop us a note…


John from Middlesex says, “We contacted ELP to help troubleshoot a bespoke problem we came up against during an installation.  Not only were they able to provide us with a quick, knowledgeable solution, but they had the exact product we needed delivered to us the next day.”

Sanjit from London says, “I care about the longevity of every product I have installed in my projects.  ELP delivers high-quality emergency lighting equipment at reasonable costs.  I would highly recommend them for long-term savings.”

Dave in Edinburgh says, “If you are looking for emergency lighting products then you need to speak to these guys.  The safety of our end users is of paramount importance, and we know that ELP care as much about this as they do our custom.”