Friendly Customer Services and dedicated Admin support
Our internal sales office is managed by Alan Kaveney and staffed by Lauren Lidbetter and Chris Turner. They all have superior knowledge of our products as well as the myriad of technical requirements applicable to emergency lighting and its application and the wider demands of the emergency lighting market.
Alan, Lauren and Chris work together with Paul Shoobridge, Trevor Girt and Graham Dean, to support customers on site or at their own premises.
Our customer services team is augmented by additional dedicated purchasing, accounts and administration staff. Our motivated team is able to respond quickly and efficiently to a wide range of commercial and technical enquiries.
All functions outside manufacturing, technical and despatch are handled by our Customer Services, Accounts and Administration team. Barbara West (Finance Director) works with Jo Mason to ensure all Accounts function are handled quickly and smoothly. Karen Sheppard co-ordinates the Administration department, working with Carol Newman and Jo Mason. Purchasing tasks are taken care of by Lucy Gilbert and Jo. Lucy also takes responsibility for organising freight/shipping requirements.
The Customer Service and Administration departments truly work as a team, being able to split their roles when necessary.
Whether you have a very good idea of what you need for your project or you are completely mystified by the choices on offer, call us on 01403 786601 and we will put your mind at ease.