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Customer Services and Administration

Friendly Customer Services and dedicated Admin support

Our internal sales office is managed by Alan Kaveney and staffed by Lucy Chandler. They both have superior knowledge of our products as well as the myriad of technical requirements applicable to emergency lighting and its application and the wider demands of the emergency lighting market.

Alan and Lucy work together with Paul Shoobridge, Trevor Girt and Ashley Ives, to support customers on site or at their own premises.

Customer Services
Lucy Gilbert and Barbara West

Our customer services team is augmented by additional dedicated purchasing, accounts and administration staff. Our motivated team is able to respond quickly and efficiently to a wide range of commercial and technical enquiries.

Customer Services
Carol Newman and Karen Sheppard

All functions outside manufacturing, technical and despatch are handled by our Customer Services, Accounts and Administration team. Barbara West (Accounts Manager) works with Jo Mason to ensure all Accounts function are handled quickly and smoothly. Karen Sheppard co-ordinates the Administration department, working with Carol Newman, Jo Mason and Charlotte. Purchasing tasks are taken care of by Lucy Gilbert and Jo. Lucy also takes responsibility for organising freight/shipping requirements.

The Customer Service and Administration departments truly work as a team, being able to split their roles when necessary.

Whether you have a very good idea of what you need for your project or you are completely mystified by the choices on offer, call us on 01403 786601 and we will put your mind at ease.

Here at ELP we pride ourselves on our excellent Customer Service.

Trained and motivated staff can assist with any query – technical or commercial!

Jo Mason
Jo Mason

Whether you have a very good idea of what you need for your project or you are completely mystified by the choices on offer, call us on 01403 786601 and we will put your mind at ease.

Charlotte Fazzone
Charlotte Fazzone